Frequently Asked Questions
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General Information
Do you offer Natural Diamonds aswell?
Yes, our site is mainly focused on Lab-Diamonds however we sell Natural Diamonds and Moissanite as-well. Please contact us with your inquiry
Do you provide warranties?
Yes. We provide a warranty on craftsmanship, covering manufacturing defects. Normal wear, damage, resizing, and loss are not included but repair services are available.
Do you offer financing or installment plans?
Yes, financing and installment plans are available on select orders and eligible regions. Contact us for details.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, bank transfer, and select financing options depending on availability.
Do you ship internationally?
Yes, as we are a global jewelry brand we proudly serve clients worldwide. Shipping availability and pricing will be calculated at checkout or discussed during your consultation.
Can I use my own diamond or stones?
Absolutely. Many of our clients provide their own diamonds from family heirlooms or previous pieces. We are delighted to craft around your stone while ensuring structural integrity and beauty.
Do you create custom jewelry?
Yes. Custom jewelry is at the heart of what we do. Whether you’re creating an engagement ring, redesigning an heirloom piece, or bringing a unique idea to life, our design team will guide you through the entire process.
Where are your pieces made?
Our jewelry is crafted through trusted and highly skilled manufacturing partners across Canada, the United States, the United Kingdom, and select global ateliers. Each piece is carefully quality-checked to ensure precision, durability, and exceptional finish. Depending on where you are located we would manufacture your item closest to you to insure a smooth and quick shipping process
Why choose lab-grown diamonds?
Lab-grown diamonds offer an ethical, sustainable, and more affordable alternative to mined diamonds. They are an excellent choice for customers looking to maximize their budget without compromising on quality or size.
What shapes and sizes of lab-grown diamonds do you offer?
We offer a wide range of shapes, including round, princess, oval, and more. Sizes vary from smaller carat weights suitable for daily wear to larger, statement pieces. We also can create custom cut diamonds as-well. We mean it when we say Your design your budget.
Do you offer colored lab-grown diamonds?
Yes, we offer lab-grown diamonds in various colors, including popular choices like pink, blue, and yellow, providing unique and affordable alternatives to rare natural colored diamonds.
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Are all your pieces made to order?
Yes, every ring, pendant, earring, or bracelet is custom made just for you. Jewelry is special and must only be worn by its wearer and no one else. We don’t keep inventory.
Can I cancel my order?
We offer full cancelations within the first 24 hours of the order being placed. Anything after unfortunately cannot be cancelled as your order is made for you. However we are here to help and can come to a solution if needed. Whether its changes or edits to your order.
Can I customize the design I see on your site?
Absolutely. All pieces shown are fully customizable, from metal type and karat to diamond size, shape, and quality. We work with your vision and budget.
Is your jewelry made of 100% real material?
Yes Opes & Co. believe in full transparency, from start to finish we give what you ask. Gold in its purities alongside Sterling Silver and Platinum
If the item is labelled as gold in its according karat, that is what it is. UNLESS requested by customer for higher or lower karat.
Opes & Co. does not sell stainless steel jewely
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time. Every order will have a Sales Specialist with it for any inquires you may have.
Can I track my order?
Yes, the day your item is shipped, the shipping tracking number will be sent to you by email.
How long does it take to make my jewelry?
Any design you see on our website takes approximately 10 business days. We will always aim to get orders done before the 10 day mark.
Full custom orders take between 20-25 business days depending on complexity and sourcing. We'll give you an accurate timeline once your design is confirmed.
We aim to give a exclusive experience for jewelry purchasing so once your order is placed we will be in contact with you during the process and share updates with you throughout the process.
Purchasing and Pricing
Can I purchase just a ring setting?
Yes you can select the setting you wish and just checkout with that product. If your setting you choose has diamonds on the setting those will come with the setting. Only the main stone will be empty.
Can i purchase just a Diamond?
You can select and purchase diamonds directly from our online catalog. If you require assistance or a more customized experience, our customer service team is ready to help you make the perfect choice.
You can contact us directly VIA WhatsApp or email: info@opesandco.com
What factors determine Lab-diamond prices?
Pricing is based on the four Cs—cut, color, clarity, and carat weight—similar to natural diamonds. However, lab-grown diamonds generally offer more value at a lower price point.
What type of jewelry do you offer?
Opes & Co. specialize in all things jewelry. Mainly in custom jewelry pieces crafted according to the unique preferences and specifications of our customers. Whether you're looking for a special engagement ring or a personalized gift, we can create a piece that perfectly matches your vision, the sky is the limit.
Product Care and Ethics
Are lab-grown diamonds more ethical than mined diamonds?
Yes, lab-grown diamonds avoid the environmental degradation and ethical conflicts associated with traditional diamond mining. They provide a more sustainable and conflict-free alternative.
How should I care for my lab-grown diamond?
Lab-grown diamonds should be cared for in the same way as natural diamonds. Regular cleaning and inspections are recommended to maintain their brilliance and check for any potential damage.
Technical Details
How are lab-grown diamonds made?
There are two main methods: High Pressure High Temperature (HPHT) and Chemical Vapor Deposition (CVD). HPHT mimics the natural conditions of diamond formation under high temperature and pressure, while CVD involves depositing gas onto a substrate to form layers of diamond.
Are your lab-grown diamonds certified?
Yes, all our diamonds are certified by recognized institutions such as the GIA, IGI, or AGS, which provide detailed reports on each diamond's characteristics.
How do I interpret a lab-grown diamond certificate?
The certificate outlines several key attributes of the diamond, including cut, color, clarity, carat weight, and more. Our team can guide you through the details and answer any questions you may have. We also offer a comprehensive guide to all the characteristics of a diamond on our website.
Can lab-grown diamonds be resold?
Yes, lab-grown diamonds can be resold, though they may not retain the same resale value as natural diamonds due to their lower initial cost and broader availability.
Shipping and Returns
What is your return policy for lab-grown diamonds?
We offer a 7-day return policy. Diamonds must be returned in their original condition and with the certification.
How are the diamonds shipped?
We ship our diamonds securely and discreetly with full insurance coverage using trusted couriers like FedEx or UPS.
How long does delivery take after placing an order?
Delivery timelines depend on the nature of your order.
If you are purchasing a diamond only, preparation typically takes 2 business days, followed by approximately 5 business days for shipping.
If you are ordering a complete ring or jewelry setting with a stone, production generally takes up to 10 business days, with an additional 5 business days for shipping.
Timelines may vary slightly based on design complexity and destination, but most orders are received within 10–15 business days from confirmation.
Do I have to pay customs charges?
Customs fees, duties, or import taxes (where applicable) are the responsibility of the recipient and are determined by your local customs authority. These charges are not included in your purchase price or shipping fee.
We do everything we can to make the process seamless and transparent, and we’re always here to assist should you need guidance regarding international shipping or documentation.