Opes Bezel Halo Ring

At Opes & Co. every piece is individually crafted to order, and your satisfaction is incredibly important to us. Because each creation is made specifically for you, we handle returns with care, fairness, and transparency.

Order Cancellation & Refund Window

You may cancel your order for a full refund within the first 24 hours of placing it.

After 24 hours, production will have begun and your piece becomes non-refundable.

Custom & Made-to-Order Jewelry

Because our jewelry is made specifically for you, it cannot be returned or refunded once production has started. Each piece is handcrafted, personalized, and cannot be resold or repurposed.

However, we are committed to working with you to ensure you love your piece.

7-Day Grace Period – Adjustments & Edits

Within the first 7 days of your order, we may be able to accommodate certain design edits such as:

• Metal type or karat changes

• Metal colour changes

• Stone selection adjustments

After the 7-day grace period, no edits, refunds, or exchanges are available, as your piece is already in advanced production.

Damage or Quality Concerns

We stand behind our craftsmanship.

If your jewelry arrives damaged or not as agreed, please contact us immediately. In the rare event of a verified workmanship issue, we will provide a store credit equal to the full value of your order, which you may use toward a replacement piece or another item.

All workmanship concerns are reviewed carefully to ensure fairness and accuracy.

Non-Returnable Items

• All custom / made-to-order jewelry

• Special orders

• Personalized designs

Customer Care

If you ever have a concern or need support with your order, our team is always here to help and work toward a solution. We believe luxury should come with honest service, compassion, and respect.

📩 Contact: info@opesandco.com

Free Shipping

We offer complimentary shipping on all orders exceeding $1000 USD. This is part of our commitment to providing you with exceptional value and service.

Shipping Time

Custom Jewelry will take up to 10 business days to be manufactured and 5 business days to be delivered, Products CAN be rushed for additional charge (Contact us directly to make arrangements). 

Tracking Your Order

Upon shipment, you will receive an email with a tracking number. Tracking information typically updates within 1-3 business days. 

Issues with Tracking?

If you have not received tracking updates within 7 business days of shipment, please contact our customer support team for assistance.

Dedicated Customer Support

Our customer support team is ready to assist you with any questions about your order or our products. You can reach us at info@opesandco.com We strive to respond to all inquiries within 24 hours.